Documentation for Hosted Sites
Click here for Domain Administrator Instructions
Server Settings (links open in a separate window)
Email Accounts
The default password for each new account is "changeme", which of course should be changed asap (see below).
If using a POP3 email program (e.g. Outlook, Netscape, Eudora, etc) use your full address (username@yourdomain.com) as the login/account name.
Each email account is limited in size to 10,240KB (10 megabytes).
The most likely scenario for needing more space would be for receiving attached files,
in which case you should instead be using ftp (see below) anyways because it is more efficient than email for transferring files.
Email Password Change
Email passwords are changed via webmail.
The url for accessing webmail is: http://webmail.dbmonkey.com
Ignore the security alert for now and just click "Yes" to proceed.
This alert only appears because the original certificate that comes with the mail server software does not match the mail.dbmonkey.com server name.
A certificate for the server will be installed later, just for the purpose of eliminating this "nag" screen.
Use your full email address (username@yourdomain.com) as the login name.
Click on Settings, then Accounts, then click the Modify button. Enter your new password, then click Save Changes.
Anti-Spam Technology
dBMonkey hosting includes a variety of anti-spam technologies such as SpamAssassin, Bayesian filters with daily updates, Razor2, and Realtime Blacklists (RBL).
For more details on these technologies go to www.icewarp.com/products/antispam.
Incoming emails that are identified as probably being spam are diverted into your spam folder.
A spam report is sent to your inbox every day so you can make sure you aren't missing any legitimate emails.
You can also access your spam folder directly via webmail as needed.
False positives can happen with any anti-spam software, but at least this way you are spending a whole lot less time dealing with spam.
If you prefer, you don't even have to delete the spam because each report only shows new spam. Old spam is automatically deleted after 30 days.
If there are any messages in your spam folder that are actually not spam,
and they are from addresses that are likely to email you again in the future, you can "whitelist" the sender.
If you want to accept emails from anyone@somedomain.com, in the Settings, Server Rules section you can
edit the email address so it contains only the domain like this: somedomain.com
If you prefer to disable spam filtering, you can do that also via webmail (Settings, Anti-Spam).
FTP (File Transfer) Instructions
Upload your files to ftp.dbmonkey.com, logging in with your assigned ftp username/password.
When in doubt, do NOT use passive mode.
Web files and subfolders normally go in the main wwwroot folder.
Web Stats
The server ID is usually your domain name without the .com part.
Here's a quick step by step guide for the most popular stats, Pageviews Per Month:
1) Expand the Date Selection (click on the + sign)
2) Under "Display by:" select Month then click Update Report
3) Expand "Usage by" and select Page Views in that section
The most common reports (especially in relation to advertising revenues if you have any) are
Usage by Page Views and Usage by Sessions.
Sessions per day are not exactly the same as Users per day, but that's as close an estimate
as you can get unless you are running a script which tracks registered users or cookies.
You may also be interested in Pages by Page Views to see which of your pages are the most popular.
If you require stats grouped by specific events or cities/states or anything else that's based on url parameters
(e.g. event.cfm?id=1234), we can customize the dBMonkey software to support whatever you need.
Let us know if you're interested in an estimate for the customization fees.
If you can't get the graphs to print, it's probably because your browser doesn't support printing from Java applets.
Try a different browser. (We have successfully printed from MSIE 6.0 and Netscape 6.2.)
Click on the Help button top right any page for additional details.
Technical Notes
Using the same *.dbmonkey.com server names, e.g. mail.dbmonkey.com instead of mail.yourdomain.com, means you avoid DNS propagation issues in the process of moving your site,
plus it is easier to manage only one set of names. Of course if you prefer to use mail.yourdomain.com and so on, that can be done, but would add $50 to the setup fee.
If you are wondering why you have to use your own ISP's SMTP server for sending mail from Outlook, etc, the reason is because
it is problematic for any web host to allow relaying outside their local network. It requires extra security to
prevent the mail server from being used by spammers, which can result in the mail server being
blocked by the majority of other mail servers on the entire Internet (a very bad thing indeed).
Note, however, that any scripts on your website will be able to send mail through mail.dbmonkey.com.
Because the mail server's self-admin page uses an https connection, your password is secure when logging in and updating it,
but don't forget that when you retrieve emails from your email client, that is NOT secure.
However, in the future the mail.dbmonkey.com server will be configured to allow secure POP transactions,
so your password will be totally secure, as long as someone does not obtain it by breaching your own computer's security,
or through more traditional means such as simply discovering it on a piece of paper.
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